Buying Tickets

Online Events - FAQs

Zoom events and workshops

  • How do I join the Zoom event/workshop?

If you have booked an event that takes place on Zoom, you will receive an email with the Zoom ID and passcode, plus details about logging in ahead of the event.

We recommend you log in to Zoom at least 15 minutes before the event is due to start.

You must have be signed up to Zoom in order to take part in the event/workshop. Please visit the Zoom Help Centre for more information.


Live streams, online performances and screenings

  • How do I watch the online event at home?

If you have booked a ticket for a live stream event, or online performance/screening, you will be able to watch the content at home via our website. Simply log on to your MAC Account, and head to the event page to unlock the content.

We will also email all customers with a link to watch the show after booking.

We recommend logging in at least 15 minutes ahead of the start time, so you’re ready to watch the show as soon as we go live.

  • What equipment will I need to watch online performances?

You must have a device compatible with YouTube and Vimeo e.g. iPad, desktop, smart phone or laptop computer.

It is recommended audiences check they have a stable internet connection ahead of the show to enjoy the best experience. You can watch the online event on your mobile, but we recommend using a larger screen for maximum viewer experience.

  • What is the difference between 'on demand' and 'live stream' events?

'On demand' events are pre-recorded shows that are released online, and can be watched over a fixed time-frame, e.g. over the course of a weekend. 

If you book an 'on demand' event you will have access to the show/screening for a specified time period, which will be outlined in the event details.

A 'live stream' (or 'live broadcast') is an event being captured live and shown online for audiences in real time. You will only have access to this content at the specified showing time.


Disclaimer

In these uncertain times, the team at MAC have found ways to bring culture and creativity to our audiences at home. 

We’re new to online events, so please bear with us in the unlikely event that something goes wrong.

If you experience technical difficulties, please get in touch with us at info@macbirmingham.co.uk.