Visitor guidelines and facilities


Please be aware that for the security of our staff and visitors MAC is protected by CCTV. Where we are filming or using photography for promotional purposes, we will make our customers aware by displaying prominent notices on-site.

Customer feedback

Find out more information about our Customer Feedback process.

Family and baby facilities

MAC is a popular family venue and we aim to offer a relaxed atmosphere. KILN offers a wide range of children's meals. We cannot accept responsibility for your children, so we kindly ask parents, carers and guardians to stay with their children at all times, unless they're booked onto a fully-supervised, paid-for activity.

Our baby change rooms and accessible toilets have space for buggies. A nappy vending machine is also available on the ground floor. MAC's building is serviced by two lifts - one near the Cinema/MAC Bar and the other in KILN. Our lifts and ramps make the building fully accessible for everyone moving around with wheels.

Please feel comfortable to breastfeed at MAC. If you would prefer privacy, each baby change room (on the ground floor next to KILN and near to the main toilets on the lower ground floor) has a chair.

Food and drink

MAC is a charity that aims to make arts accessible to people from all walks of life. All profits from KILN, MAC Bar, our Shop and hospitality work is reinvested back into the charity.

We kindly request that you do not consume your own food and drink on the premises, including our Outdoor Theatre, Outdoor Terrace and Cinema.

We now allow drinks and snacks that have been purchased at MAC to be consumed in our Cinema and we use recyclable or reusable containers wherever possible.

However, please consider other visitors; our duty management team may restrict consumption of food or drink if it is deemed to be disrupting the enjoyment of others.

We kindly ask you not to bring in your own food, drinks (water is allowed) or food from other shops.

Thank you for your understanding and cooperation.


We know being late happens – and usually for reasons outside your control – and we will do our best to help you take your seats as soon as possible. However, you may have wait until a suitable break in the performance before being admitted and, at the artists’ request, may not be admitted at all. Please refer to our full terms and conditions here.


Assistance/support dogs and emotional support animals are welcome. Please note that pets are not allowed inside our venue. We are, however, happy to provide water for them on our Outdoor Terrace.

Prayer space

If you need a private space to pray, our staff will always try to find an available room for you. We do not have a currently have dedicated space for prayer at MAC - if you feel comfortable praying in a more open/public space, please feel free to use any area of the building which is appropriate.

Smoking and vaping

Smoking and vaping is strictly prohibited across the premises, including inside our building, the Outdoor Theatre and Outdoor Terrace.

Safety and noise

For the comfort and safety of everyone, we do not allow scooters, rollerblades, ball games or bicycles in the building. Please respect our lovely neighbours and keep noise to a minimum when you're leaving the building, especially late at night.

For everyone’s enjoyment, mobile phones and other digital/electronic devices must be turned off in the performance/screening spaces.


Please check your tickets carefully on receipt and contact us as soon as possible if there are any anomalies.