How we support access

Two little girls sit on beanbags in a cinema smiling to their left, dressed in halloween costumes
touchscreen Credit: Will Pace 2023

Booking access tickets

Tickets for our performances, events and film screenings can be booked online on our website, over the phone by calling 0121 446 3232, or by visiting us in person at our Welcome Desk.

If you are booking for a particular service, we recommend calling or speaking to us in person to ensure that we can do our best to meet all of your needs.

Audio Described events

Audio Description is a form of audio-visual translation using the natural pauses in speech or sound to insert a narrative that verbally translates the visual image. The service is available on selected screenings and performances via the Infra-Red Induction loops which can be borrowed from our Welcome Desk upon your arrival.

BSL-interpreted events

Some of our performances are British Sign Language Interpreted, where a translator will stand to the side of the stage and interpret the characters’ dialogue for the audience. Please let our Sales and Events team know at the time of booking if you require this service so that we can seat you accordingly. Selected talks and tours are also BSL interpreted.

Closed Captioned events

On some of our screenings and performances, dialogue will be displayed above or below the stage, or at the bottom of the cinema screen. These events are useful for hearing impaired people and may also benfit people with English as a second language or students studying the text.

Relaxed events and screenings

Relaxed events are currently designed to improve the experience for people with autism, sensory, motor and communication disorders, learning disabilities and anyone who would benefit from a more adapted environment.

The main lights remain on, the volume is reduced, and we hope you’ll feel comfortable to remain inside should you need to make noises or move involuntarily. We sometimes offer a pre-show introduction to the venue and performers, signalling anything that may be big, loud, or unexpected. There will also be a quiet area nearby if you need a break.

Accessible courses

We offer a range of creative courses that welcome adults and children with disabilities or additional learning needs.

The majority of our courses are accessible to disabled participants - we recommend speaking to us in advance to discuss your specific requirements.

We have fully adjustable, wheelchair-accessible ceramics wheels, and wheels with lower seating in our accessible ceramics studio.

We offer complimentary companion tickets for carers. We are currently unable to provide one-to-one support, though courses for under 18s are run with the help of Learning Support Workers who can provide pastoral care.

We can arrange for you to attend a free taster session for our courses along with a chance to meet the tutor to discuss any specific needs.