Booking tickets

Families play outside with father and child on stilts
No Outsiders Credit: Kate Green 2022

Welcome Desk opening hours

Mon - Fri, 9am - 5pm (including Bank Holidays - closed Christmas Day)

By email [email protected]

By phone 0121 446 3232

Booking tickets

You can book online 24 hours a day, or contact our team during the opening hours listed above.

Ticket delivery

We recommend opting for an e-ticket emailed immediately to you. Alternatively, you can select to have your tickets posted to you, or collect them at our Welcome Desk during MAC's opening hours.

Access tickets

To book access tickets, wheelchair seats or companion seats, please call us on 0121 446 3232 or visit our Welcome Desk.

See our full terms and conditions for more information.


Wherever possible, concessionary tickets for performances are available for under 16s on price bands A and B. Please note that for events specifically designed for this age group, a concession is automatically built into the ticket price (e.g. for a children's course, or family cinema tickets).

We offer free companion spaces for those with access needs.

Group and school discounts

MAC offers all groups one free ticket for every 10 tickets booked. For school visits, we refer to this as 'teacher goes free'.

Should your group consist of individuals with additional needs, please get in touch with us to discuss any requirements.

KILN offers a huge range of food and drink options with a children's menu. We can also provide meal deals and lunch packages at a good rate. On occasion and only by prior arrangement, we may be able to provide educational groups with a private room for lunches.

Get in touch with our team to book your visit or chat about other requirements for your visit on [email protected] or 0121 446 3232.

Refunds and resales

Please check your tickets carefully on receipt and contact us as soon as possible if there are any anomalies.

Please refer to our full terms and conditions.


We know being late happens – and usually for reasons outside your control – and we will do our best to help you take your seats as soon as possible.


Latecomers may have wait until a suitable break in the performance before being admitted and, at the artists’ request, may not be admitted at all.


We do not admit latecomers after the main feature has started and we have a limited food & drink policy.

See our full terms and conditions for more information.

Data Protection

All tickets are sold subject to the Data Protection Act 1998. Please see our Privacy Policy.

Filming and photography

Mobile phones and other electronic devices must be on silent in the performances spaces.

The unauthorised use of cameras, video, digital or sound recording is prohibited at all events and such items may be confiscated by venue staff.

If filming or photographing is taking place in a public space, we will notify customers via signs. We will always give customers the option to not be featured in filming or photography. You can get in touch with us by emailing [email protected].