Buying Tickets

booking information

You can book online 24 hours a day, and either have your tickets posted to you, or you can collect your tickets in person.

The Sales & Information team are able to deal with queries 7 days a week, in person from 9am - 9pm and by telephone on 0121 446 3232 from 9am - 9pm.

Bookings can also be made by post, with a cheque or postal order made payable to mac.

learning & participation

To view terms and conditions for the Learning & Participation programme please contact Sales & Information on 0121 446 3232

concessions

Where concessionary tickets are available, they are shown in brackets.

Concessionary tickets apply to the following groups but please note that our staff are required to check ID for every concession price ticket, so be sure to bring proof of eligibility each time you visit.

  • Under 16s
  • 16 - 19 yr olds (whether in full-time education or not)
  • Full-time Students
  • Over 60s
  • Anyone claiming Job Seekers Allowance
  • Anyone claiming Disability Living Allowance (free companion seats available for those needing assistance).

Please note: wheelchair seats cannot be booked online.

Click here to download our Summer 2015 brochure.

Download pdf 1.72 MB

Click here to download our Summer Holidays Leaflet

Download pdf 598.29 KB

group discounts

For those of you who like to really make an occasion of your trip and come to mac with a group of friends and colleagues, we are happy to offer a special discount – after all, if you’re the organiser of a party booking, it’s hard work!

Across all mac events and activities for every 10 tickets you book for a single event, we will give you the 11th ticket absolutely free. (Sorry, but this doesn’t apply for events organised by companies hiring the venue.)

refunds

Please check your tickets carefully on receipt and contact us immediately if you have any queries as we won’t be able to refund your tickets unless the event is cancelled or rescheduled.

For outdoor events, refunds will not be issued if the event goes ahead for more than a 30 minute period, regardless of weather conditions, or if the event is moved indoors. If weather conditions force the cancellation of the event entirely, before the start of the performance, full refunds will be offered.

mac may make alterations to the advertised event, programme or casting in reasonable circumstances without any obligation to refund monies or exchange tickets. mac may cancel any event without notice and without liability for compensation or damage other than up to a full refund of the ticket price paid.

resales

Tickets are not transferable and their resale for profit or commercial gain or use in promotions and packages without our express permission is prohibited and may render them void.

data protection

All tickets are sold subject to the Data Protection Act 1998: a copy of mac's Data Protection Policy is available on request.

latecomers

We know that being late can happen – and usually for reasons outside your control – so we'll do our best to help you take your seats as soon as possible. However, you may have wait until a suitable break in the performance before being admitted and, at a few performances, may not be admitted at all.

Our cinema has a strict no latecomers policy, due to requests from our patrons.

equipment

For the sake of everyone’s enjoyment, mobile phones, pagers and other digital/electronic devices must be on silent in the performances spaces.

The unauthorised use of cameras, video, digital or sound recording is prohibited at all events and such items may be confiscated by venue staff.