Visit MAC

Buying Tickets

Booking Information

Please read our updated Visitor Guidelines in effect from late May 2021 before booking a live event or cinema screening.

You can book online 24 hours a day, and either have your tickets posted to you, or you can collect your tickets in person.

The Sales & Events team are able to deal with queries from Mon - Fri, 9am - 5pm via telephone on 0121 446 3232 and via email on info@macbirmingham.co.uk. 

Bookings can also be made by post, with a cheque or postal order made payable to MAC.

See our full Terms & Conditions for more information.


Concessions

Where concessionary tickets are available, they are shown in brackets.

Concessionary tickets apply to the following groups but please note that our staff are required to check ID for every concession price ticket, so be sure to bring proof of eligibility each time you visit.

  • Under 16s (on Price Bands A and B). Please note that for events specifically designed for this age group, a concession is automatically built into the ticket price e.g child's course, or family cinema tickets
  • Companion seats are available for those with access needs

Please note: wheelchair seats cannot be booked online.


Courses

To view terms and conditions for the Learning & Participation programme please contact Sales & Information on 0121 446 3232.

Please see our Courses - Health and Safety Information here before booking, in effect from late May 2021.


Group Discounts

For those of you who like to really make an occasion of your trip and come to MAC with a group of friends and colleagues, we are happy to offer a special discount – after all, if you’re the organiser of a party booking, it’s hard work!

Across all MAC events and activities for every 10 tickets you book for a single event, we will give you the 11th ticket absolutely free. (Sorry, but this doesn’t apply for events organised by companies hiring the venue.)


Refunds

Please check your tickets carefully on receipt and contact us immediately if you have any queries as we won’t be able to refund your tickets unless the event is cancelled or rescheduled.

For outdoor events, refunds will not be issued if the event goes ahead for more than a 30 minute period, regardless of weather conditions, or if the event is moved indoors. If weather conditions force the cancellation of the event entirely, before the start of the performance, full refunds will be offered.

MAC may make alterations to the advertised event, programme or casting in reasonable circumstances without any obligation to refund monies or exchange tickets. MAC may cancel any event without notice and without liability for compensation or damage other than up to a full refund of the ticket price paid.

Please see information about cancelled/postponed events due to COVID-19 here.


Resales

Tickets are not transferable and their resale for profit or commercial gain or use in promotions and packages without our express permission is prohibited and may render them void.


Data Protection

All tickets are sold subject to the Data Protection Act 1998: a copy of MAC's Data Protection Policy is available on request.


Latecomers

We know that being late can happen – and usually for reasons outside your control – so we'll do our best to help you take your seats as soon as possible. However, you may have wait until a suitable break in the performance before being admitted and, at a few performances, may not be admitted at all.

Our cinema has a strict no latecomers policy, due to requests from our patrons.


Equipment

For the sake of everyone’s enjoyment, mobile phones, pagers and other digital/electronic devices must be on silent in the performances spaces.

The unauthorised use of cameras, video, digital or sound recording is prohibited at all events and such items may be confiscated by venue staff.


Online Events

I've booked for an online/livestreamed event. How do I watch from home? 

Online livestreamed performances will be streamed via a private YouTube link that will be available to watch via our website. To watch performances at home, visit the event page and simply log on to your MAC account.

We recommend logging in at least five minutes ahead of the start time, so you’re ready to watch the performance as soon as we go live.

Online event details will be emailed to bookers ahead of event dates with further information e.g. Zoom Meeting IDs and passwords.

Tickets 

Ticket holders will be contacted upon completing purchases via email, and we will provide the unique link to you ahead of performances. 

What equipment will I need to watch the show?

You must have a compatible iPad, desktop, or laptop computer.

It is recommended audiences check they have a stable internet connection ahead of the show to enjoy the best experience.

Disclaimer

In these uncertain times, the team at MAC have found ways to bring culture and creativity to our audiences at home. We’re new to live-streaming events online, so please bear with us in the unlikely event that we have a technical error.

If you experience technical difficulties, please get in touch with us at info@macbirmingham.co.uk.