Visit MAC

Visitor Guidelines

MAC's COVID Safety Measures 

In line with Government law and to ensure the safety of our staff and audiences, all visitors to MAC must adhere to our safety measures below.

Please note that these guidelines may be subject to change at any point in line with Government announcements.

Our phone lines on 0121 446 3232 are open Mon - Sun between 9am - 9pm. You can email if you’d like leave us a message outside of these times.

Guidelines updated 9 December 2021

What to expect during your visit 

From 10 December 2021

  • All visitors* must wear face coverings at MAC, including in our theatre, cinema, galleries, and in meeting rooms, unless consuming food or drink. *Aged 18+, unless medically exempt.
  • All staff will continue to wear face coverings
  • We are currently operating all events at full capacity, including our courses.
  • Course attendees will be advised on the use of face coverings dependent on the nature of the class. 
  • We will not require COVID Vaccine Passports at this point in time.
  • Hand sanitiser points will remain available throughout the building alongside enhanced cleaning regimes.
  • Mechanical ventilation systems are in place in certain areas to support the flow of fresh air across our venue.
  • Throughout our building we encourage all visitors to socially distance wherever possible for the safety of our staff and audiences.
  • There are two entrances to MAC, via our Terrace through Cannon Hill Park and our main entrance via Queens Ride Car Park and the red bridge.
  • Our lower ground toilets will keep a traffic light system in place to monitor the number of people using the facilities at one time.
  • Accessible toilets on each floor will be available for visitors with additional needs, and visitors that require baby changing facilities.

What to do if you test positive or need to isolate

  • If you or anyone in your household has experienced symptoms of COVID-19 in the last 10 days, please do not visit MAC at this time. Updated information symptoms and what to do can be found via the NHS website.
  • If you are unable to attend your booking due to COVID-19 or because you are socially isolating, please let us know as soon as possible.

NHS Test and Trace - your data

  • If you choose to check in to MAC via the NHS Test and Trace system, you may provide basic contact details when you arrive at MAC. This information will be kept for no longer than 21 days and after this time it will be destroyed.
  • The data we collect will only be used to aid NHS Test and Trace, and in the event it is requested by the NHS to help stop the spread of COVID-19. You can read more about MAC’s privacy policy here.

MAC is signed up to both UK Theatre’s See It Safely Guidelines and Visit Britain’s Good To Go accreditation.  

Thank you for your cooperation and understanding as we work hard to ensure the safety of our visitors and staff. We hope you enjoy your visit to MAC.