Visit MAC

Visitor Guidelines

MAC is currently closed

We will reopen on 24 May 2021

From 24 May until autumn 2021

MAC is currently closed until 24 May 2021. When we reopen, our arts centre will look a little different. Please read our CEO's latest statement here.

What to expect during your visit to MAC

We’re really looking forward to welcoming you back to MAC soon.  To ensure the safety of our staff and visitors, we are making some changes on site. 

Please read our updated Visitor Guidelines below to help you to plan your visit.


From 24 May until autumn 2021

  • We will have reduced capacity in our venue and limited number of visitors on site
  • Toilet facilities are for MAC visitors only
  • Access to MAC will be limited to visitors attending our events, galleries and KILN (our new café and restaurant) - please book in advance online or via telephone where possible
  • Face coverings must be worn (unless medically exempt)
  • You must provide contact details on arrival to facilitate NHS Test and Trace
  • Hand sanitiser points are available throughout our building
  • Enhanced cleaning regimes are in place
  • Mechanical ventilation systems supporting the flow of fresh air across our venue
  • Contactless payments are preferable
  • In line with Government guidelines please book for groups of up 6 people or 2 households only

Before your visit

If you or anyone in your household/bubble has experienced symptoms of COVID-19 in the last 10 days, please do not visit MAC at this time. Updated information symptoms and what to do can be found via the NHS website.

Please book online in advance for MAC events. Advance booking for KILN (our café and restaurant) will be released in late May.

You must book for groups of up 6 people or 2 households only. For bookings of over 6 people for KILN, please call 0121 446 3232 or email info@macbirmingham.co.uk.

Please refrain from bringing large coats and bags to MAC to ensure social distancing in our spaces. MAC does not have a cloakroom and we are unable to store personal belongings on-site.

Arriving at MAC

When MAC reopens, you will need to use the main entrance from the red bridge, accessed via the car park. Upon arrival, you will be greeted by a member of our team, who will need to see your booking information. 

There will be no public access from Cannon Hill Park through MAC’s outdoor Terrace.

Each member of your party (of up to 6 people) must scan the NHS Track and Trace App, or give basic contact details at our Information Desk. Please see further guidance on your data and MAC's privacy policy below.

Toilets

Toilets will only be available for MAC visitors when we reopen.

Our main toilets on the lower ground floor will be operating at reduced capacity with a ‘traffic light’ system. 

Accessible toilets on our ground floor will be available for visitors with additional needs, and visitors that require baby changing facilities.

During your visit

Throughout our building please adhere to social distancing. Please use hand sanitiser regularly and upon entry/exit of the venue.

We require you to wear a face covering at MAC (unless medically exempt).

If you are unable to attend your booking due to COVID-19 or because you are socially isolating, please let us know as soon as possible.

Food and Drink

We will be opening advance booking for KILN, our new café and restaurant, a week before we reopen in late May. Please do not bring your own food and drink to MAC.

A limited number of tables may be available for KILN on the day, or in our Terrace and Bar. Please visit our Information Desk upon arrival to book a table. We cannot guarantee a space for walk-ins.

See more information about Visiting KILN before you arrive.

Access

The accessible lift will be available for customers with additional needs. The main lifts will be operating at reduced capacity.

Detailed information about our access facilities and services can be found here.

Courses and workshops

Course attendees will receive a health and safety induction from their course tutor at the first session. Most of our courses will have reduced capacity, and all will have social distancing measures in place.

Read our full Courses - Health & Safety Guidelines here.

Live events and cinema

There will be reduced capacity and social distancing measures in place for all live events and screenings at MAC from late May. 

Seats will be sold to households/bubbles online and via telephone.

We invite all customers to wear a face covering during performances and screenings inside the building.

Outdoor events

Access to MAC's Outdoor Theatre will be via MAC's main entrance, via the red bridge.

We invite all customers to wear a face covering during performances outdoors.

Exhibitions

There will be no advance booking for our free exhibitions. Please note if we are at maximum capacity you may have to wait before entering.

NHS Test and Trace - your data

In line with government guidelines and to support the NHS Test and Trace system, we must collect visitors’ basic contact details when you arrive at MAC. This information will be kept no longer than 21 days and after this time it will be destroyed. 

The data we collect will only be used to aid NHS Test and Trace, and in the event it is requested by the NHS to help stop the spread of COVID-19. You can read more about MAC’s privacy policy here.


Please respect all visitors and staff members as we adapt to new ways of using MAC from late May.

These guidelines are subject to change at any point in line with government guidelines. 

Please note that are phone lines are open Mon - Fri between 9am  -5pm. Please email info@macbirmingham.co.uk if you’d like leave a message outside of these times.